RETURNS & EXCHANGES
Please note that for any issue with custom made merchandise please have the store/team/association buyer contact us directly via email
sammy@black-biscuit.com
or call us on our toll-free number 855-978-6888
RETURNS
For all returns, items must be unwashed and unworn and accompanied with the invoice associated with the order. If you do not have a copy of your invoice, please email us at sammy@black-biscuit.com for a copy. Our return policy is honored within 30 days of the date purchased on our website. All orders past this time frame cannot be returned.
Returns can be sent back to the following addresses:
Black Biscuit
ATTN: Returns
1889 Stanford Ave.
Saint Paul, MN 55105 USA
EXCHANGES
For all exchanges, you will be responsible for paying the shipping costs for returning the item. Please note that shipping methods and speeds vary between carrier. If you are returning a larger order, please note that tracking information or signature confirmation is recommended to ensure that the return arrives in our warehouse.
Black Biscuit is willing to work with you as much as we can. If you need to exchange an item for a similar size or a different product of the same cost, we can make sure that we get that taken care of. To be eligible for an exchange, items must be unwashed and unworn and accompanied with the invoice associated with the order. If you do not have a copy of your invoice, please email us at sammy@black-biscuit.com for a copy.
Exchanges can be sent back to the following addresses:
Black Biscuit
ATTN: Exchanges
1889 Stanford Ave.
Saint Paul, MN 55105 USA
Once your exchange has been received at our warehouse, we will process another package back to your shipping address. We will send you an email confirming that we have both processed the exchange. All exchanges will be sent out via USPS or FedEx. Expedited exchanges can be made at an additional cost. Please include a small note indicating the product that you would like to exchange for.
REFUNDS
Once your return has been received at our warehouse, we will process a refund back to your original method of payment and send you an email confirming that we have both received the return and processed the refund. Please allow 3-5 business days for the refund to process back to your original method of payment.
MISSING/INCORRECT ITEMS
That’s our bad! If we messed up your order, please shoot us an email at sammy@black-biscuit.com or call us at our toll-free number 855-978-6888 and we’ll get it taken care of on our end.
LATE OR MISSING RETURNS (IF APPLICABLE)
If you haven’t received a refund, please allow for 2-5 business days for your refund to post back to your original payment method. The estimated processing time depends on your bank. For all refunds past this window, please contact your credit card company or your bank.
If you are still experiencing problems, please contact us at sammy@black-biscuit.com
SALE ITEMS (IF APPLICABLE)
Sale items that are returned will be refunded for price of the item on sale.
Black Biscuit | St. Paul, MN
M-F 9am-5pm CST
sammy@black-biscuit.com
(952) 300-6555