FAQs

Customer Service

How Do I Make A Return Or An Exchange?

RETURNS & EXCHANGES
Please note that for any issue with custom made merchandise please have the store/team/association buyer contact us directly via email
sammy@black-biscuit.com


or call us on our toll-free number 855-978-6888

RETURNS
For all returns, items must be unwashed and unworn and accompanied with the invoice associated with the order. If you do not have a copy of your invoice, please email us at sammy@black-biscuit.com for a copy. Our return policy is honored within 30 days of the date purchased on our website. All orders past this time frame cannot be returned.

Returns can be sent back to the following addresses:

Black Biscuit
ATTN: Returns
1889 Stanford Ave.
Saint Paul, MN 55105 USA

EXCHANGES
For all exchanges, you will be responsible for paying the shipping costs for returning the item. Please note that shipping methods and speeds vary between carrier. If you are returning a larger order, please note that tracking information or signature confirmation is recommended to ensure that the return arrives in our warehouse.

Black Biscuit is willing to work with you as much as we can. If you need to exchange an item for a similar size or a different product of the same cost, we can make sure that we get that taken care of. To be eligible for an exchange, items must be unwashed and unworn and accompanied with the invoice associated with the order. If you do not have a copy of your invoice, please email us at sammy@black-biscuit.com for a copy.

Exchanges can be sent back to the following addresses:

Black Biscuit
ATTN: Exchanges
1889 Stanford Ave.
Saint Paul, MN 55105 USA

Once your exchange has been received at our warehouse, we will process another package back to your shipping address. We will send you an email confirming that we have both processed the exchange. All exchanges will be sent out via USPS or FedEx. Expedited exchanges can be made at an additional cost. Please include a small note indicating the product that you would like to exchange for.

REFUNDS

Once your return has been received at our warehouse, we will process a refund back to your original method of payment and send you an email confirming that we have both received the return and processed the refund. Please allow 3-5 business days for the refund to process back to your original method of payment.

MISSING/INCORRECT ITEMS

That’s our bad! If we messed up your order, please shoot us an email at sammy@black-biscuit.com or call us at our toll-free number 855-978-6888 and we’ll get it taken care of on our end.

LATE OR MISSING RETURNS (IF APPLICABLE)

If you haven’t received a refund, please allow for 2-5 business days for your refund to post back to your original payment method. The estimated processing time depends on your bank. For all refunds past this window, please contact your credit card company or your bank.

If you are still experiencing problems, please contact us at sammy@black-biscuit.com

SALE ITEMS (IF APPLICABLE)

Sale items that are returned will be refunded for price of the item on sale.

Black Biscuit | St. Paul, MN
M-F 9am-5pm CST
sammy@black-biscuit.com
(952) 300-6555

How Long Is Your Warranty?

The warranty for all unused and unworn products is 30 days from the date of purchase.

When Will My Order Ship?

BISCUIT ONLINE STORE ORDERS

Biscuit online store orders begin processing immediately and typically ship the same or next business day from Saint Paul, Minnesota. Shipping speeds range from 1 to 5 business days. Confirmation emails will be sent once the order is shipped and will include the tracking number. If you require expedited shipping please call us at 855-978-6888 or email us at sammy@black-biscuit.com. Please note that expedited shipping will incur additional costs. If you would like to purchase items for international shipping please contact us at sammy@black-biscuit.com.

CUSTOM UNIFORM & APPAREL ORDERS

For all custom Uniform and Apparel orders our production time lines are 5-7 weeks and your product will be shipped via FedEx or USPS Ground service upon completion. All orders are shipped from Saint Paul, Minnesota. Shipping times range from 1 to 5 business days. Confirmation emails will be sent once the order is shipped and will include the tracking number(s). If you require expedited shipping please call us Toll-Free at 855-978-6888 or email us at sammy@black-biscuit.com. Please note that expedited shipping will incur additional costs.

Can I get Tracking Updates For My Order?

Once your order ships you will automatically be emailed a notice of shipment along with the tracking number for your shipment.


Can I get Tracking Updates For My Order?
Once your order ships you will automatically be emailed a notice of shipment along with the tracking number for your shipment.


Are There Any Promotional Codes Available?
We’ll have promotional codes every now and then. The best way to make sure you’re up to speed on the latest sales is to sign up for our newsletter where we email you about sales, promotions, and new product developments. We typically run our contests and specials through our social media pages so if you want to find be in the loop then follow us on Instagram & Twitter, and Like us Facebook.

Are There Any Promotional Codes Available?

We’ll have promotional codes every now and then. The best way to make sure you’re up to speed on the latest sales is to sign up for our newsletter where we email you about sales, promotions, and new product developments. We typically run our contests and specials through our social media pages so if you want to find be in the loop then follow us on Instagram & Twitter, and Like us Facebook.

Do You Guys Ship And Sell Internationally?

Black Biscuit does ship internationally but you can not order products from our online store for international delivery. Please email us at sammy@black-biscuit.com with the items you are looking to purchase and your address including country. We will get back to you with pricing and delivery times. If you are looking to purchase custom team uniforms or apparel please emails us at sammy@black-biscuit.com and let us know what you are looking for.

I Have A Defective Product, What Can I Do?

We stand by our products 100%, but sometimes, something goes wrong. For all defective products, please email us at sammy@black-biscuit.com so that we can get you taken care of and make sure we make it right!

I'd Like To Add Something To My Order, Is This Possible?

As much as we’d love for you to get more Black Biscuit products, adding products after you have ordered is not possible solely due to the fact that we do not save payment information post-purchase. That being said, we can definitely work with you on it and make sure you get taken care of. If you forgot to add something to your order and would like to do so, just shoot us an email at sammy@black-biscuit.com and we’ll get it taken care of!

Can I Work For Black Biscuit?

If you are interested in repping Black Biscuit please email us a cover sheet and resume to sammy@black-biscuit.com